Shipping Policy

At FordAPets, we're committed to getting your order to you as quickly and safely as possible.

Processing Time

Orders are processed within 1–2 business days after they are placed. Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Shipping Time

Our standard shipping timeframe is 7–10 business days after your order has been processed.

Please note that shipping times are estimates and may vary due to weather conditions, carrier delays, holidays, or periods of high order volume.

Order Tracking

Once your order ships, you'll receive an email containing your tracking number so you can monitor your package's progress.

Please allow up to 48 hours for tracking information to update after you receive your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If an incorrect address is provided and the order has already shipped, we may be unable to make changes.

Lost or Delayed Packages

While we work with trusted shipping carriers, occasional delays may occur that are outside of our control.

If your package appears to be significantly delayed or lost, please contact our support team and we'll be happy to assist you in resolving the issue.

Contact Us

If you have any questions regarding your shipment or order status, please contact our customer support team through our Contact Us page. We're always happy to help.